Know all the information regarding your shipments, returns and guarantees. The power of information! See our Terms of Purchase and acquire your items with the utmost confidence and tranquility.
The prices and conditions of sale are purely informative and can be modified in response to market fluctuations. However, the completion of the order by filling in the purchase form implies compliance with the price offered and the general conditions of sale in force at that particular moment. Once the order is formalized, the purchase will be understood as full right, with all the legal guarantees that protect the acquiring consumer and, from that moment, the prices and conditions will be contractual and can not be modified without the express agreement of both contracting parties. . Castilian will be the language used to formalize the contract. The electronic document in which the contract is formalized will be archived and the user will have access to it in his client area.
Delivery times range between 24 and 72 hours at the customer's choice (in Spain-Peninsula). We can not guarantee these delivery times, although we try to ensure that the transport companies comply with them whenever possible. In rural populations far from urban centers it is not possible to guarantee delivery in 24 hours.
Delivery times will depend on the availability of each product, which is indicated in each and every one of the products offered. In the orders that include several articles a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The client must inform as soon as possible about the complete integrity of all the components of the order and to verify that everything that is included in the included products is included.
An order will be considered delivered when the delivery receipt is signed by the customer.
In case of receiving a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way it is convenient to leave a record to the transport company:
You can check everything related to shipping costs by clicking here.
According to current legislation, you can proceed to return products, for whatever reason, within 15 calendar days of receipt of the goods by the customer. To do this, the conditions set forth in this conditions page must be met. You can do this by completing the withdrawal document or through our Contact Form by selecting the Customer Service - Returns option from the drop-down.
So, before making the return, please let us know so you can proceed immediately to process the corresponding authorization. Once you receive an authorization number by e-mail for the return, you can send us the product. Next to the authorization number for the return, we will also send you our full address and we will indicate the possible ways in which you can send us the article.
We will refund your money in the same way you used to make the payment. If it is by bank transfer, we will return the amount corresponding to the account you indicate. We promise to make the refund as soon as possible.
Return conditions for private customers
No returns of the following products will be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. :
The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on his part that he is aware that, once the contract has been Completely executed by the employer, he will have lost his right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer can not control and which may occur during the withdrawal period.
The supply of goods made according to the specifications of the consumer and user or clearly personalized, such as computers configured on demand.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.El suministro de bienes precintados que no sean aptos para ser devueltos por razones de protección de la salud o de higiene y que hayan sido desprecintados tras la entrega.
The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.
The supply of sealed audio or video recordings or of sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of digital content that is not provided in a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge that they lose their right of withdrawal as a result.
All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item, otherwise the good could suffer a depreciation.
Once filled out and sent the return form, you will receive the instructions so that you can send it to our facilities in your email. You must send the goods without any delay, within a maximum period of 30 days after you inform us of your desire to exercise the right.
The transportation costs originated by the return will be at your expense. You are free to choose and look for the agency that best suits your needs or offer you the most competitive rates. However, you can calculate the cost that can be returned to you here:
Once the merchandise has been received and proven to be in perfect condition, the refund of the amount will be processed. We will refund the payment received, including the delivery cost with the exception of the additional expenses resulting from the choice by you of a different mode of delivery to the less expensive mode of ordinary delivery that we offer. We will make the payment within a maximum period of 14 calendar days from when you exercise your right of withdrawal. Until we have received the goods we can retain the refund.
Return of products with a gift or promotion. The full refund (full pack or item + gift) will be required to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded it in order to proceed with the full payment. In the case that it has been downloaded, the amount of the game will be deducted from the total to be reimbursed.
Return conditions for companies / professionals
Only returns of material without unsealing and in perfect condition will be accepted, during the 15 calendar days after its reception.
The existing promotions on the web that extend the delivery period of 30 days will not be applicable to distributors, who will always have a return period of 30 days.
Such returns will be processed as a commercial return, since there is no law that regulates the rights of return between companies, and these procedures are regulated according to the DOMOTICALIA conditions.
We will not accept returns of products in blister or heat-sealing, and other products that have a factory seal broken security; as for example, electronic boards with unsecured cables, tablets, home automation controllers, peripheral cards, etc.
These conditions do not cancel the right of guarantee or exchange of defective products. DOMOTICALIA reserves the right to refuse the return in case of any anomaly detected in the returned product.
All the information related to guarantees of the products can be found in the guarantees section.
Cancellation of orders
Those cancellations of orders that involve a return to the client and that are by bank transfer or credit card, will have a maximum term of 14 calendar days for administrative procedures, although we try that the term does not exceed 7 days.
These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Likewise, as an entity adhering to Online Confidence and in the terms of its Code of Ethics, in case of disputes related to online contracting and advertising, data protection and protection of minors, the user may resort to the system of extrajudicial resolution of Trust disputes. Online (www.confianzaonline.es).